Generally, after purchasing a registration key from RegSoft (for Delete FXP Files Classic and Check Favorites) or RegNow (for Delete FXP Files 2007), it can take anywhere from 4 seconds to 4 hours for your purchase to be authorized by the payment processor. JRTwine Software, LLC has no control over the time its takes for RegSoft/RegNow to process your purchase - please contact them if you have not received any order confirmation emails after placing your order.
Once payment is authorized, an email will be sent to you containing your registration key (if you purchased anything other than the Server Edition of Delete FXP Files Classic), or will contain a link to donwload an download/installation agent application. Again, JRTwine Software, LLC has no control over the time it takes for this email to be generated, sent and delivered to you. If more than 4 hours has gone by with no updates to your order status, contact RegSoft/RegNow with your order number to inquire about the status of the order. You order may have failed the fraud checks at RegSoft. If this happens, or if your payment could not be authorized for any other reason, we will never even know about it. We only receive emails regarding purchases made after payment has been fully authorized. As such, contacting us will do no good.
If you purchase a registration key for the Server Edition of Delete FXP Files Classic, you are aware that it may take a couple of business days for this key to be generated and sent to you. Please do not send emails to RegSoft regarding this. Your key will be generated as soon as possible after payment has been confirmed and the batching of registration keys is complete. If you are in an emergency situation and need a registration key quickly, send an email to support@jrtwine.com (not to any other jrtwine.com address as this will delay the response time) to open a trouble ticket. Sending (duplicate) emails to custserv@jrtwine.com and/or billing@jrtwine.com will not provide the turnaround you desire, and may cause further processing delays as we try to match up duplicate issues.
Someone should be contacting you within 24 hours. Also, you could purchase a key for a lower edition (Personal or Professional) edition of Delete FXP Files, where your key will be sent to you automatically when payment is authorized. You can later upgrade at a reduced price.
